Sigma Loyalty Group transforms business through future-proof infrastructure

Sigma Loyalty Group provides enhancement services and solutions across industries. As a provider of identity and information protection services, Sigma’s business has been in high demand and on a growth trajectory, but its inability to seamlessly scale and cost-effectively maintain its infrastructure and ecosystem slowed them down. Sigma needed to modernize its services, from on-premises servers to the cloud and from traditional applications to web apps. Azure-fueled digital transformation helped Sigma Group increase availability, improve infrastructure security and improve overall business performance.

Customer challenges

Sigma Loyalty Group provides solutions that enhance consumer offerings with identity & information protection. They had multiple on-premises applications and websites and were experiencing limitations with scalability, maintainability and cost-effectiveness. As costs associated with maintaining the existing infrastructure continued to rise, it became clear that it was time to make a change. Sigma needed to update its infrastructure to continue using modern technology, seamlessly scale the ecosystem, and reduce expenses.

Partner solutions

The Optimus team quickly grasped the complexities around the existing IT ecosystem with their on-premises virtual data center and the PCI compliance infrastructure. Optimus helped lift and shift apps that didn’t have 1-1 mapping on Azure, configure and implement Azure Front Door as an additional gateway for authentication, design and manage the data sync strategy, including tool selection, proof of concept, and data migration and develop a backup and recovery plan.

Customer benefits

The cutover to the cloud went as planned and was executed flawlessly on the first attempt. There was no downtime, PCI compliance was not affected, and data integrity was maintained throughout the process. Today, the Sigma technology team is experiencing a much higher level of comfort in accessing & managing critical systems and managing the overall platform. Sigma Group is now more insulated against disruptions, downtime, & other impacts on service delivery.

Increased credibility - More credibility with new and existing clients as a result of the new platform and better conversations with auditors and other reviewers.
Consistent and secured infrastructure - The architecture was kept the same for segregation, compliance & identity management. Improved security throughout the infrastructure.
Higher availability - Availability increased to 99.99% with better failover ability for business continuity.

“The Optimus team brings exceptionally strong technical skills to the table. They can quickly troubleshoot problems and find solutions, all while keeping the project on track. Their project management processes enabled strong collaboration with our team, which was a big win internally. In the end, we had a seamless cutover to the Azure platform and believe that we have a future-proof infrastructure that will enable us to provide Tier 1 identity and information protection services to our clients.”

Shaibal Datta, CIO, Sigma Loyalty Group