Designers Resource connects sales, finance, and operations with Microsoft Dynamics 365 Business Central

Designers Resource Textile Private Limited (Designers Resource) is a leading home textile company headquartered in India. It provides innovative designs for home interior textile products such as fabrics, cushions, bedsheets, curtains, and digital print furnishings, to cater to diverse customer preferences. By consistently providing superior quality products at competitive prices, the company aims to fulfill customer needs and exceed customer expectations, fostering trust and loyalty.

Challenges in business operations

Designers Resource is a growing company in the textile industry. However, due to rapid changes in trends and styles, the company was unable to fulfill orders on time, which posed a challenge to its inventory management. Additionally, sales declined due to the pandemic-induced lockdowns and economic uncertainties, which prompted the company to look at strategic cost-reduction measures.

The transition to remote work for most employees during the pandemic presented new challenges in day-to-day operations running on the erstwhile on-prem solution. It also led to issues in efficient collaboration and communication within the organization. Therefore, it sought a comprehensive business management tool that could connect various business functions, enabling its teams to work more efficiently and quickly.

Moving to the cloud with Microsoft Dynamics 365 Business Central

After assessing many different applications, Designers Resource concluded that Microsoft's cloud offering presented the most comprehensive solution to its business requirements. Besides, Microsoft's commitment to stringent security and reliability standards fulfilled a critical requirement for its digital solution. Therefore, the company decided to deploy Microsoft Dynamics 365 Business Central on the cloud. 

Navin Sankhala, General Manager, Designers Resource, says, “Along with Microsoft partner, Krizzan Consulting Private Limited, we mapped our business processes to Microsoft Dynamics 365 Business Central and moved them to the cloud. The deployment process was smooth and was completed in just 45 days. By moving to the cloud, we have improved our operational efficiency. It has also eliminated the need to coordinate with multiple vendors, reducing the need for complex coordination.”

By implementing Microsoft Dynamics 365 Business Central, Designers Resource has been able to connect sales, finance, and operations. The company has leveraged features like Accounts Payable and Accounts Receivable Management, Automated Bank Reconciliation, and General Ledger to manage the finance function in its entirety and make informed decisions. 

Using the Microsoft solution, Designers Resource has also streamlined its operations by leveraging features such as Sales and Order Management, Inventory Management, and Production Planning. The cloud solution also provides real-time data insights across functions, using intuitive reports and dashboards. By integrating with Power BI, the company has enabled team members to access business intelligence anytime, anywhere. Using real-time dashboards and visual analytics, the team can make data-driven decisions across business functions.

Business operations and decisions that deliver more

Navin Sankhala, General Manager, Designers Resource, says, “Microsoft Dynamics 365 Business Central has proved to be a valuable tool for end users. It has improved financial management, simplified operations, and provides contextual data insights. It has enabled us to work smarter across the sales, finance, and operations teams, in addition to facilitating better collaboration among these teams.”

The company is reaping many benefits from the new cloud solution. These are: 

Enhanced collaboration: By linking business data with productivity tools such as Microsoft Outlook, Designers Resource has enabled team members to collaborate better across business processes and deliverables. The company has integrated its communication and scheduling tools with the new solution, allowing seamless communication with customers and other stakeholders.

More efficiency in business operations at lower costs:
Microsoft Dynamics 365 Business Central has helped Designers Resource streamline its operations, reducing operational costs by 15%. The company can better monitor and control its sales and order processes, upping sales by 20%. The application has centralized inventory management for 100+ stock-keeping units (SKUs) and optimized production planning based on accurate information on demand and supply. As a result, business operations are more effective and efficient.

Better business planning and decision-making: The tool's real-time data visualization and built-in intelligence enable users to make highly informed business decisions. The company has maximized its financial visibility and improved business planning with custom reports and analytics. It now has valuable insights into cash flows, better financial data control, and the ability to analyze financial trends. It has also optimized the supply chain, providing a holistic view of inventory and improved inventory tracking throughout the product lifecycle, from demand planning to customer service.

Aiming for higher productivity and more innovation

Designers Resource constantly leverages the power of technology to offer customized products and services that align with its goals of sustainability and social responsibility. This approach enables it to cultivate a loyal customer base, which too values innovation, sustainability, and social responsibility, ultimately contributing to the company’s long-term success. Therefore, it is evaluating other Microsoft solutions that can further enhance productivity, reduce costs, and drive more innovation.