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January 30, 2024

CTT—Correios de Portugal migrates to Azure to be AI-ready and more secure

Even 500-year-old businesses can make room for innovation. CTT—Correios de Portugal realized its existing IT environment was not supporting its business effectively. Bottlenecks and delays prevented the company from meeting its needs during peak seasons, leaving it challenged to give its customers the best possible service.  CTT chose to migrate its critical workloads to Microsoft Azure, gaining AI readiness, 15% cost savings, security, and the flexibility to meet new challenges.

CTT - Correios de Portugal

“The benefit that we have by being AI ready is that we can provide new services quickly to our internal customers. We can provision new resources in only a few hours, which used to take us more than a week.”

Paulo Costa, Infrastructure Monitoring & Collaboration Manager, CTT—Correios de Portugal

When a company has a 500-year history, you might expect the organization to be stodgy and stuck in the past. If you were thinking that about CTT—Correios de Portugal, you’d be mistaken in your assumptions. In addition to its 500-year-old postal business, CTT offers business and financial services and digital products across Portugal and Spain.

CTT realized its existing IT environment was not supporting its business effectively. Bottlenecks and delays prevented the company from meeting its needs during peak seasons, leaving it challenged to give its customers the best possible service. CTT was eager to improve its sustainability, offer new services, and deliver Iberian Peninsula-wide excellence. The hardware could not support the new solutions the organization required and became a major roadblock to innovation. As the hardware reached end of life, CTT had to decide whether to persist with its on-premises infrastructure or move to cloud.

CTT chose to migrate its workloads to Microsoft Azure. "The positive results have been immediate. The benefit we have by being AI ready is that we can provide new services quickly to our internal customers,” says Paulo Costa, Infrastructure Monitoring & Collaboration Manager and leader of the migration project. “We have access to incredible, powerful technologies with Azure,” Costa continues. “For example, if we want to develop an AI solution, all we need to do is provide an environment and our development team can get to work. The benefit that we have by being AI ready is that we can provide new services quickly to our internal customers. We can provision new resources in only a few hours, which used to take us more than a week. We can get new solutions to market far faster. We calculated an initial cost savings of 15 percent by moving to Azure. It’s fantastic.”

“With asset depreciation, the migration pays for itself in six years,” adds Rui Pedro Saraiva, Chief Information Officer for CTT. “In addition to the financial benefits," adds Costa, “with Azure Arc, we have a single pane of glass where we can see all that is happening in our environment, both cloud and on premises. We can guarantee that the rules of the company are applied correctly without human error.” The tasks of provisioning and managing resource configuration, settings, and monitoring have also become much easier, improving the company’s overall IT posture and freeing its teams to focus on what’s essential for the business.

Plus, Azure provides enhanced security and greater resilience. Security is a concern for CTT. As Costa explains, “Every day we used to get notice or find that someone was acting badly or was a victim of ransomware. We trust in Microsoft solutions to have better security and integrate our systems with all the solutions from Microsoft that we have.”

Best of all, as Saraiva says, “A 500-year-old company has had to survive a lot of change, and we have had to adapt to that change over our long history. I think innovation is in our DNA. We try to be nimble, fresh, and always evaluating what the trends are. Being in Azure gives us the flexibility to change as the world changes.”

Find out more about CTT—Correios de Portugal on Facebook and LinkedIn.

“Every day we used to get notice or find that someone was acting badly or was a victim of ransomware. We trust in Microsoft Solutions to have better security and integrate our systems with all the solutions from Microsoft that we have.”

Paulo Costa, Infrastructure Monitoring & Collaboration Manager, CTT—Correios de Portugal

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