Accelleron needed to quickly establish IT service management after being carved out from ABB Ltd. It faced lengthy implementation timelines and required a user-friendly ticketing tool for transparency across multiple countries and process areas.
Accelleron used Microsoft Power Platform to create Ticket-Fox, an IT service management solution. It provides transparency across multiple countries and process areas, supports 80+ apps, helps 2,700 agents streamline processes, and resolves issues quickly.
This service supports numerous business applications and simplifies processes for service agents and employees.The user-friendly solution can onboard new agents in 30 minutes, compared to two days for other solutions.
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