Qatar Charity, a renowned non-profit organization dedicated to humanitarian efforts worldwide, faced significant challenges with inefficient call center operations and fragmented data management systems.
In response, Qatar Charity used INNOV8 for Copilot Studio from Netways to implement a solution that leverages Microsoft Azure, Dynamics 365, and AI. This integration streamlined its communication channels, optimized data handling, and introduced advanced analytical capabilities.
As a result, Qatar Charity significantly reduced its average handle time by 30 percent, increased customer satisfaction by 25 percent, and achieved a 40 percent reduction in IT maintenance costs, markedly enhancing its operational efficiency and ability to serve communities effectively.
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