Bradesco Bank, one of the largest financial organizations in Brazil, was looking to enhance its virtual assistant, BIA, with Microsoft Azure’s generative AI in order to improve its efficiency and resolution capacity.
Bradesco Bank has integrated Microsoft Azure’s generative AI to its virtual assistant, BIA, leveraging services such as Azure OpenAI and Data Lake to improve its efficiency and resolution capacity.
The implementation of Microsoft Azure’s generative AI by Bradesco resulted in a reduction in the response time from days to hours and an 8x growth in the use of BIA, significantly improving the operational efficiency and client satisfaction.
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