Acentra Health, a US company offering healthcare solutions and services, is embracing generative AI technology and substantially saving time for its specially trained nurses.
Within six months, the company developed and deployed MedScribe, a web application that uses Azure OpenAI Service to generate draft letters that respond to appeals for healthcare services.
Acentra Health reduced the time spent on each appeal determination letter by about 50%, saved 11,000 nursing hours and nearly $800,000, helped each nurse process 20–30 letters daily, and achieved a 99% approval rate for MedScribe-generated letters.
Follow Microsoft