Cyprus-based Hellenic Bank builds a more productive workplace with Microsoft 365

Connecting talent and unleashing productivity 

Fostering team cohesion became a priority after a strategic acquisition of the second biggest bank on the island doubled Hellenic Bank’s resources. To manage the cultural shift and unite teams, the bank set up an intranet portal using SharePoint Online that worked with Microsoft 365 applications. George Sklavos, Communications Manager at Hellenic Bank, shares, “It’s an extreme improvement in internal communication. Now, we can share live or prerecorded video messages of our CEO using Microsoft Stream, or share any of the activities that different departments are doing through the portal and monitor the engagement.” 

“External meetings, daily scrum meetings, training sessions, and live events are now done in Microsoft Teams, which lets us connect with each other from anywhere and on any device. We save 15 to 30 minutes from each meeting, because we no longer have to go from one place to another, and we find information faster,” details Pambos Franjeskos, CTO at Hellenic Bank.

The team adopted the new technologies quickly and increased their internal collaboration. “In just a few months, our usage of Teams and OneDrive increased by 200 percent, reaching 3,000 active users and 4.6 million files stored respectively, and by 300 percent for SharePoint with half a million files stored and 1,500 sites created,” reveals George Georgiades, Senior Business Architect at Hellenic Bank. 

In addition to improving its internal processes, the company’s also using Microsoft technology to better meet its customers’ needs. “We also built Power BI dashboards to help us easily identify and understand customers’ credit card and ATM use, so we can serve them better,” adds Georgiades.  

Looking ahead

Hellenic Bank is investing in its workforce by providing training opportunities to employees on Microsoft Azure technologies, while further exploring both Azure and Dynamics 365 cloud capabilities. “We’re now focused on increasing branch profitability, so we’re developing Dynamics 365 Customer Service use cases. We’re also in the process of moving our mobile app to Azure,” Constantinos Papadamou, Enterprise Architect lead at Hellenic Bank announces.

“I encourage all my colleagues to embrace and actively use the full suite of Microsoft 365 solutions, as this will make work more fun, teams more productive, and further enable our efforts for an incremental flexible work environment, including working from home,” Matsis concludes.