As a global audio business, Music Tribe knows the value of listening. With customers who range from amateur musicians who are pursuing a hobby at home to well-known artists on tour, the organization has made its name responding to customer needs. Music Tribe calls this its “customer obsession,” which also extends to its internal customers—Music Tribe employees. With that in mind, the company asked its employees directly what they needed to be their most empowered and creative. The answer was loud and clear: more opportunities to learn.
In addition to employee feedback, COVID-19 forced Music Tribe to rethink how to develop its people and provide learning anytime, anywhere. The company explored learning and development alternatives and chose the Microsoft Viva Learning platform to provide its people with e-learning and virtual training opportunities. “We decided to invest in the Microsoft Viva Learning platform because it gave us the opportunity to enhance employee engagement, along with learning,” says Lorna Stubbs, Chief Human Resources Officer at Music Tribe.
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