Mr. Turing uses AI and Azure Kubernetes Service to unlock and retain company information—and make it searchable

Internal business information is vast and dispersed

What do you do when you have a question? Before the emergence of the internet and search engines, our answers to this question varied widely from reaching for a physical encyclopedia to dialing a friend on the phone. These days, when we have a question about nearly anything, we type it into a search engine — and we’ve all come to expect an immediate response. 

But at companies, getting answers to questions is often a hassle because internal information is neither easy to access nor readily searchable. Giving employees easy access to streamlined company information and answers about processes, procedures, and past work histories has been nearly impossible. And getting an answer to even the simplest questions about work processes or past projects often requires long round-up meetings, rigorous documentation, and hours of manually combing through file folders for possible sources of information. 

Until now. Brazilian AI company, Mr. Turing, empowers modern businesses with smart and intentional knowledge management that both unlocks and makes searchable all their internal information — and cites its sources along the way. 

Since 2016, Mr. Turing has been developing new ways to make company information accessible on a large scale, using AI. They’ve found success with Alan, their powerful software-as-a-service product, based on natural language processing. Alan, named after Alan Turing, the famous innovator of modern computing, exists to organize and manage the entire information ecosystem of a business. Alan can “read, organize, assimilate, and determine relations across thousands of pages of information in just a few seconds,” according to Marcelo Noronha, CEO at Mr. Turing. “He can also do semantic correlation, registering multiple variants of the same question to help people find what they need.” 

Alan furthermore makes business information searchable for anyone with access — so no one spends hours searching through folders of files, meeting notes, video transcripts, or different teams’ documentation systems to find the answers they need to get work done. They simply ask Alan. Alan even cites sources with every answer, pointing users directly to the context from which the information comes. 

It’s a process of getting answers that comfortably mirrors the way we get answers elsewhere. The result is a more efficient and more empowered workforce that has all of the internal information they need to make decisions and get work done through a simple, intuitive search. 

Empowering knowledge management with Microsoft 

The incredible possibilities for information management via Mr. Turing’s platform are becoming even more powerful, thanks to their partnership with Microsoft. As the CTO of Mr. Turing, Marco Aleixo says, “The many ways Microsoft is continuing to innovate with open source will help us make Alan even smarter and faster.” Tangible evidence of this innovation came to light when, by moving to Azure, Alan became twice as fast and less costly to operate.

“Our team has reported a 35 percent increase in operational efficiency after migrating to Azure Kubernetes Service, as they can now focus on core business tasks instead of managing infrastructure,” says Aleixo. With Microsoft Cloud Development and Azure Kubernetes Service (AKS), Alan’s capabilities continue to increase, including a 30 percent reduction in infrastructure costs, which allows the team to allocate more resources to product development and customer support. 

Microsoft Cloud Native makes sharing Alan with customers easier and faster. Together with AKS, the Mr. Turing team has seen improved response times and higher customer satisfaction, as well as an overall reduction in downtime-related revenue losses. “Cloud Native and AKS together have significantly accelerated our development process, enabling us to provide a better, more efficient service to our customers,” says Aleixo. And as they continue to leverage Microsoft solutions, Aleixo says the future is full of possibilities. “With AKS, we’re able to scale our infrastructure three times faster to accommodate rapid growth by using powerful GPU machines — ensuring a seamless experience for our customers,” says Aleixo.

“AKS has been instrumental in making Alan more relevant and useful for our clients,” says Aleixo. “Its powerful capabilities have streamlined the process of adding documents to the search results, enabling us to deliver more accurate and comprehensive search results. This ultimately results in a more effective and efficient knowledge management platform for our customers.” Reductions in downtime, as well as smoother customer experiences, also add to the reliability provided by AKS.

Unifying information systems with Azure Kubernetes Service

Mr. Turing deploys Azure Kubernetes Service to upload and process documents so that they can be added to Alan’s searchable database of internal information. AKS empowers Alan to not only collect but to understand diverse content types, from videos and audio files to websites, documents, meetings, and more. They also use AKS to build a secure and reliable infrastructure to balance traffic and establish firewalls. In fact, thanks to the “robust security features and proactive monitoring provided by Azure and AKS,” Aleixo says, “we have successfully reduced our security incidents and we are better monitoring possible security issues.” Together with Azure, they’re able to monitor rather than manually manage their systems, and establish stronger security as a result.

By both collecting and making company information searchable, Mr. Turing brings the power of modern answer-finding to their customers. Alan alleviates uncertainty and cognitive strain for users by making it far easier to find answers to business questions and sources of key information. By leveraging Microsoft Cloud Native Development and Azure Kubernetes Service, Mr. Turing continues to innovate Alan’s capabilities, speed up processes, and provide real, relevant answers to everyone who needs them. 

Find out more about Mr. Turing.